Legal

Refund Policy

Our fair and transparent refund commitment to every OPNFLOW customer.

Last Updated: May 1, 2026  |  Effective Date: May 1, 2026  |  Business: OPNFLOW LLC — 1209 Mountain Road Pl NE Ste N, Albuquerque, NM 87110, United States

At OPNFLOW LLC, we stand behind our product. If you're not satisfied, we want to make it right. This Refund Policy explains your options clearly and without fine print.

1. 30-Day Money-Back Guarantee

All paid OPNFLOW subscription plans include a 30-day money-back guarantee from the date of your first paid charge. If you are not completely satisfied within the first 30 days, contact us and we will issue a full refund — no questions asked.

This applies to:

  • Monthly plans (first charge only)
  • Annual plans (within 30 days of initial annual payment)

2. Eligibility Requirements

To qualify for a refund:

  • Your refund request must be submitted within 30 days of the original charge
  • Email us from your registered account address at billing@opnflowllc.com
  • The account must be in good standing (not terminated for Terms violations)

3. Non-Refundable Situations

Refunds are not available for:

  • Requests made after the 30-day guarantee window
  • Renewal charges after the initial subscription period (unless billing error)
  • Partial refunds for unused time mid-period (except where required by law)
  • One-time fees or add-on services, unless otherwise stated
  • Accounts terminated for violating our Terms of Service

4. Billing Errors

If you were charged in error (duplicate charge, wrong amount, or unauthorized transaction), contact us within 60 days. We will investigate and issue a correction promptly if a billing error is confirmed.

5. Cancellations

Cancel any time from your account dashboard or by contacting support. Cancellation stops future charges but does not trigger a refund outside the 30-day guarantee. Your account remains active until the current period ends, then reverts to the free tier or deactivates.

6. Refund Processing

Approved refunds are processed within 5–10 business days to your original payment method. Allow an additional 3–5 business days for your bank or card issuer to reflect the credit.

7. Annual Plans

Annual plan refunds are available within the first 30 days only. After 30 days, annual plans are non-refundable. We strongly recommend starting with a monthly plan or free trial before committing annually.

8. Enterprise Plans

Refund terms for Enterprise customers are governed by the signed contract between OPNFLOW LLC and the customer. Contact your account manager for details.

9. How to Request a Refund

  1. Email billing@opnflowllc.com from your registered account email
  2. Use subject line: "Refund Request – [Your Account Name]"
  3. Include a brief reason (optional but appreciated)

We will confirm receipt within 1–2 business days and process accordingly.

10. Contact Us